DE
ENRight of withdrawal & consequences of withdrawal
Your rights as a consumer – transparent information on the right of withdrawal for digital products
Right of Withdrawal
✅ Your right of withdrawal at a glance
As a consumer residing in the EU, you have the right within 14 days You have the right to withdraw from the contract without giving reasons. Special regulations apply to digital content, which we will explain clearly below.
The following cancellation policy applies to contracts for the delivery of digital content (software extensions, plugins and templates for Magento, WooCommerce and Shopware) that are not delivered on a physical data carrier, as well as to service contracts (e.g. SEO services).
Right of withdrawal – Digital content & software
⚠️ Right to cancel
You have the right within 14 days You have the right to withdraw from this contract without giving any reason. The withdrawal period is fourteen days from the date of conclusion of the contract.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. by email or letter). To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. send before the end of the cancellation period.
Webdesign Kummert Dept. Storetown-Media
Mr. Jan-H. Kummert
Schilfweg 17, 25436 Tornesch
Tel: 04122 - 4084792
Email: info@storetown-media.de
Premature expiry of the right of withdrawal for digital content (§ 356 para. 5 BGB)
⚠️ Important note – Expiry of the right of withdrawal
The right of withdrawal expires prematurely in the case of a contract for the supply of digital content not stored on a physical medium (software download or provision via Composer/package manager) if we have already begun performance of the contract. only started after you:
- have expressly agreed that we may begin performance of the contract before the expiry of the withdrawal period (§ 356 para. 5 no. 1 BGB), and
- You have confirmed your knowledge that by giving your consent you will lose your right of withdrawal upon commencement of the performance of the contract (§ 356 para. 5 no. 2 BGB).
Simply downloading or installing the software (e.g., via Composer) leads to not The right of withdrawal expires automatically. Both of the above conditions must be met cumulatively. As long as the checkbox is not activated at checkout, your 14-day right of withdrawal remains fully valid.
Right of withdrawal – Services (e.g. SEO)
⚠️ Right of withdrawal for service contracts
You have the right within 14 days from the date of conclusion of the contract to revoke this contract without giving reasons.
Webdesign Kummert Dept. Storetown-Media
Mr. Jan-H. Kummert
Schilfweg 17, 25436 Tornesch
Tel: 04122 - 4084792
Email: info@storetown-media.de
Premature termination upon full performance of the service (§ 356 para. 4 BGB)
The right of withdrawal expires prematurely if we have fully performed the service and only began its execution after you have given your consent. explicit consent given and at the same time confirm your knowledge that you will lose your right of withdrawal upon complete fulfillment of the contract by us (§ 356 para. 4 BGB).
Consequences of cancellation
✅ Refund upon valid cancellation
If you effectively cancel this contract, we will refund all payments we have received from you. immediately and at the latest within 14 days to be repaid from the day on which we received your notification of cancellation.
For this refund, we will use the same payment method you used for the original transaction, unless we have expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this refund.
Compensation for partially rendered services
If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the point of exercising your right of withdrawal, in comparison to the total scope.
Return obligation for digital content
In the event of a valid cancellation, you are obligated to completely delete the downloaded digital content (extensions, plugins, templates) from all systems and immediately cease all further use. Physical return is inherently not possible with digital content.
Refund Request Form Template
If you wish to cancel the contract, please fill out this form and return it:
📋 Refund Request Form Template
To:
Webdesign Kummert Dept. Storetown-Media
Mr. Jan-H. Kummert
Schilfweg 17, 25436 Tornesch
Email: info@storetown-media.de
Tel: 04122 - 4084792
I/We (*) hereby revoke the contract concluded by me/us (*) for the provision of the following digital content / the provision of the following service (*):
_______________________________________________
Ordered on (*) / Provided on (*):
_______________________________________________
Name / consumer (s):
_______________________________________________
Address of / consumer (s):
_______________________________________________
Signature (only for notification on paper):
_______________________________________________
Date:
_______________________________________________
(*) Delete where not applicable.
Online Dispute Resolution
The EU Commission provides a platform for online dispute resolution (ODR):
Our email address: info@storetown-media.de
We are neither willing nor obliged to participate in dispute settlement proceedings before a consumer arbitration board.
Status and update
March 2026 (Rev. 2 – § 356 para. 5 BGB updated, non-EU exclusion added)
We reserve the right to amend this cancellation policy to ensure it always complies with current legal requirements. The new version will then apply to your next visit.
↩️ Explain your cancellation or have questions?
If you wish to exercise your right of withdrawal or have any questions, please feel free to contact us directly.