Current e-commerce news, practical tips and tricks for online retailers – from conversion optimization to payment and shipping, presented in an easy-to-understand way by the Storetown Media team.

Integrating a chatbot into an online shop 🤖 ChatGPT in customer support – can AI really provide advice? 💬 Data protection

🤖 ChatGPT in customer support – can AI really provide advice? 💬

Your online shop is doing well, but your inbox is overflowing. Always the same questions, always at times when you'd rather be off work. Lost tracking link, pending return, forgotten password, sizing questions, payment problems. Sounds like everyday life, right? That's exactly where ChatGPT comes in. An AI that understands questions, formulates answers, and ideally puts your customers at ease…

AI Checkout: How AI analyzes your checkout and predicts abandoned purchases. Behavior Tracking

How AI analyzes your checkout and predicts abandoned purchases

You have traffic, you have shopping carts, but sales are falling short of your expectations. Welcome to the checkout, the part of your shop where users either celebrate or flee. This is precisely where artificial intelligence gets interesting. AI can analyze your checkout behavior and even predict who is about to abandon their purchase. In this post, I'll show you how…

A/B testing with AI 🤖 A/B testing with AI – find your best design in minutes 📊 design

🤖 A/B testing with AI – find your best design in minutes 📊

You're sitting in front of your shop, wondering: Which design will generate more sales? A bigger "Buy" button? Less text? Different images? You can guess, you can debate, or you can let the data do the talking. And not sometime in the future, but almost in real time, powered by AI. That's exactly what this is about. You'll learn how to use AI for A/B testing in your online shop…

AI homepage 🤖 How AI builds personalized homepages, dynamically for each visitor 🛒 E-commerce

🤖How AI builds personalized homepages, dynamically for each visitor🛒

Imagine your homepage greeting every visitor like a good friend who knows exactly what they're looking for. No generic sliders, no standard teasers, but content that feels tailor-made for that specific person. That's precisely what AI delivers when you integrate it seamlessly into the frontend. For you as a shop owner or developer, this means…

AI fraud detection in e-commerce 🛡️ AI fraud detection in e-commerce: How artificial intelligence protects you from fake orders 🤖 Chargeback reduction

🛡️AI fraud detection in e-commerce: How artificial intelligence protects you from fake orders 🤖

You have better things to do than play hide-and-seek with fraudsters. I'll show you how AI can protect you in your daily work without killing your conversions. We'll talk about smart signals, clean workflows, and clear KPIs. By the end, you'll know which checks to activate, which metrics to track, and how to make your team fraud-ready.

Microsoft Dynamics integration 🤖 How does Power Platform integration work? How to connect Shop & Dynamics 365 without code 🔗 business

🤖 How does Power Platform integration work? How to connect Shop & Dynamics 365 without coding. 🔗

Do you want to automatically move data from your shop into Microsoft Dynamics 365, launch smart apps for your team, build live dashboards, and help customers via chatbot? Welcome to the Power Platform. I'll show you how the building blocks fit together, where the real leverage lies, and how to get everything up and running in your daily routine – without writing a single line of code. This…

Font online shop 🅰️ Why font size determines over 12% of your conversion rate 👁️‍🗨️ Accessibility

🅰️ Why font size determines over 12% of your conversion rate 👁️‍🗨️

You know the feeling. You just want to quickly check a product, but the font is tiny. You squint, zoom in, and lose interest. That's exactly when you lose conversions. Good typography takes users by the hand. It guides, clarifies, reassures, and makes purchasing decisions easy. In this guide, I'll show you how to use…

AI tools best of ecommerce 🤖 The 3 best new AI tools that will revolutionize your online shop in 2025 🛒 Google Analytics

🤖 The 3 best new AI tools that will revolutionize your online store in 2025 🛒

You want to know what will truly matter in e-commerce in 2025. You don't want empty promises, you want results. Here you get both: three real AI tools that you can implement in your shop today. Each tool targets a key driver of sales: search and recommendations, images and perception, content and decisions. You'll get clear steps that will enable you to…

Page optimization 🔎 Why 404 pages can secretly be your best salesperson 🧭 404 page

🔎 Why 404 pages can secretly be your best salesperson 🧭

Yes, those "Ugh, page not found" moments. This is exactly where you can catch people who are about to leave. And you can turn them into buyers. Sounds cheeky, but it's pure technology. Today you'll learn how to cleverly use 404 errors: UX, SEO, routing, tracking, commerce modules, personalization, A/B testing. Plus, concrete copy examples, widgets, metrics, and a ready-made FAQ template for rich snippets.

Clicks to buy 🛒 How many clicks does your shop really need before a purchase? ⚡ Checkout optimization

🛒 How many clicks does your shop really need before a purchase? ⚡

TL;DR: As few clicks as necessary, as many as make sense. There's no magic number. But there are guidelines. Many shops realistically end up with 4 to 8 clicks from shopping cart to order confirmation. The crucial factor isn't the sheer number of clicks, but the friction behind them. Each click should only require what's necessary, communicate clearly, and be error-free…

Online shop support 🛟 How your shop's customer support prevents abandoned purchases 🎧 Conversion rate

🛟 How your shop's customer support prevents abandoned purchases 🎧

Why Support Drives Conversion: Support acts as a hinge between motivation and trust. Users have a question. If you answer it quickly and specifically, the buying process remains stable. If not, friction arises, along with doubt, and ultimately, abandonment. Support compensates for missing UI instructions, clarifies uncertainties about delivery times, returns, payment methods, or product selection. It provides speed, security, and guidance.